1. Where will our tour guide and driver meet us at the port?
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Your private tour guide and chauffeur will wait for you directly outside the cruise port exit gate holding a personalized welcome sign with your name. The walk from your ship gangway to the gate is usually short (5–10 minutes), or you can take the complimentary terminal shuttle bus provided by the port. (If you require dockside pickup right next to the ship, an inside port permit can be arranged on request).
2. What is your Back-to-Ship Guarantee?
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We 100% guarantee to return you to your cruise ship well before the all-onboard call (typically 1.5 to 2 hours in advance). Over 15 years operating private cruise excursions across Vietnam, we have maintained a flawless 100% on-time record with zero missed departures.
3. What happens if our cruise ship arrives late or changes port schedule?
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Our operations team tracks all cruise ship schedules in real-time. If your ship docks later than planned, your tour start time will be automatically adjusted and the itinerary will be optimized so you still experience all essential highlights without rushing.
4. What is your policy if our ship skips the port due to bad weather?
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We offer a strict 100% Full Refund Guarantee (No Port, No Pay policy). If your cruise ship is unable to dock due to rough sea conditions, typhoons, or cruise line captain rerouting, you will receive a full refund with zero cancellation penalties.
5. Can I cancel or change my booking date?
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Yes, you can modify your tour date or cancel free of charge up to 48 hours prior to your scheduled tour departure by sending us a quick WhatsApp message or email.
6. Do I need an independent Vietnam visa to join a day tour?
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For daytime shore excursions, most cruise lines provide you with a loose-leaf landing visa (transit shore pass) directly onboard. You only need to carry a copy of your passport and your cruise sea-pass room card with you when disembarking.
7. Why choose a private shore excursion over the ship's big bus tours?
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Our private tours provide modern luxury air-conditioned vehicles (not crowded 50-passenger coaches), personalized pacing, authentic local dining (avoiding mass-tourist buffet traps), and typically cost 30% to 40% less than cruise line excursions.
8. Can you accommodate dietary restrictions (Vegetarian, Vegan, Gluten-Free)?
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Yes, absolutely! Please inform us of any food allergies or dietary preferences when booking, and our team will pre-arrange delicious authentic meals tailored specifically to your needs.
STILL HAVE QUESTIONS ABOUT YOUR CRUISE STOP?
Our dedicated cruise tour specialists are online 24/7 to assist you with custom itineraries, harbor logistics, and instant bookings.
